APPOINTMENT SCHEDULING

A full calendar without the distractions.

APPOINTMENT REMINDERS

No more missed appointments.

BUSINESS PROCESS OUTSOURCING

Your business processes at a lower cost.

CUSTOMER SERVICE

Courteous and friendly customer service.

ORDER TAKING

Helping your customers place orders.

DIGITAL MARKETING

An affordable online advertising at www.RadyoKabayan.org and www.CebuAdsMarketing.com

OUR TEAM

The ever dashing and energetic management team of FRMC Business Ventures.

Engr. Francis Ray Cecilio

CEO/ OWNER

Ethel Ugbinada Sanchez

Finance Manager

Rachel Cortes

Account Operations Manager

    James Smith

    HR/ Supervisor

      Gibby 'Bongs' Granados

      IT Specialist

        ABOUT US

        Founded in October 2010 in Singapore by Engr. Francis Ray Cecilio as Prime Business Ventures and later was changed to FRMC Business Ventures because of DTI Philippines company registration issue. FRMC Business Ventures is duly registered in the Philippines with DTI registration number 04012795. Dedicated to customer service and operational excellence, FRMC Business Ventures caters online services. First is a BPO call center and live answering services serving the communication needs of our clients worldwide. Our company provides unparalleled onshore and offshore solutions to leading organisations across the globe, helping them to optimize costs, develop operational performance, increase productivity and efficiency, obtain flexiblity in staffing and manpower management. Second is Digital Marketing services which include the popular Filipino online radio Radyo Kabayan [www.RadyoKabayan.org] and eBay like online classified ads portal Cebu Ads Marketing [www.CebuAdsMarketing.com]

        Our effective approach: People, Process and Performance

        We provide our clients with outcomes that meet their business objectives. We manage all of our clients day-to-day operational needs using the FRMC Business Ventures approach of People, Process and Performance:

        * We hire only the best talent and align resources to client needs and values.
        * We manage performance through coaching and mentoring with a focus on operational effectiveness.
        * We develop and empower our people through our proven training methodology.
        * We review all outcomes and evaluate for better efficiency through continuous improvement.

        Company Info

        • (+63) 9274879596
        • G/F XYZ Building, A.S. Fortuna Street, Bakilid, Mandaue City Cebu, Philippines 6014

        CALL CENTER

        At FRMC Business Ventures, we understand and value our clients relationships with their end customers. This is underpinned by our successful, results-driven inbound and outbound call center outsourcing solutions, including voice, chat and e-mail support.

        The key to an effective acquisition campaign is to understand the customer and apply insight and intelligence to drive increased revenue in a cost-effective manner. At FRMC Business Ventures, we approach each engagement using a structured approach that ensures all stakeholders are on the same page to achieve customer acquisition and sales targets-starting from program inception to understanding clients products, services, business and target audience. Our strategic and sustained customer acquisition solutions include: List building and lead generation, Order-taking and payment processing, Sales, telemarketing and account management.

        CUSTOMER ACQUISITION

        We recognise the importance of each individual customer interaction. Our commitment to clients is the same as our commitment to their customers, ensuring expert care, rapid resolution and opportunities to create or realise additional value from the call. Our customer service representatives deploy high quality standards, processes and technologies to respond promptly to callers and provide the appropriate level of support. At FRMC Business Ventures, we provide our clients customers with the personalised service they deserve-be this inbound or outbound customer service or increasingly more difficult levels of tech support. Level 1, 2 and 3 technical support, Web chat and email support.

        CUSTOMER SERVICE

        We help our clients turn customers into brand advocates through our customer retention services. Using the right CRM techniques and tools, we improve response rates, increase order values and develop loyalty programs that maximise client revenue and profit. We build relationships with existing customers, measure causes of dissatisfaction and implement steps to prevent these causes. Collections, Retention and 'win back' campaigns, Sales verification and quality assurance.

        CUSTOMER RETENTION

        CONTACT US

        For more information about FRMC Business Ventures and our solutions, please drop us a line below. We will help you and your company grow.